I was very impressed with their responsiveness. They actually pick up their phone and if you have to leave a message, they actually call you back, and quickly. They were honest with me and very fair. Sad to say that I'm surprised when a company goes the extra mile for their customer and these guys certainly did. Jeff, the friendly voice on the phone spent hours on the phone with my home warranty company fighting for me! The installation team (Matt and 3 helpers) knocked out my install, checked everything, cleaned up everything, and have followed up to check on us! I have no problem recommending this team to my friends and family!